Introduction

Portillo’s Cleaning LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (cleaningportillo.com), request or use our services, or otherwise interact with us.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you should not use our website or services.

Information We Collect

Information You Provide Us

We collect personal information that you voluntarily provide when you request services, schedule appointments, contact us, or otherwise interact with us.

This information may include:

• Contact information, such as your name, email address, phone number, and mailing address
• Property details, including service address, property type, size, and cleaning requirements
• Service preferences, such as scheduling, frequency, and access instructions
• Communication records, including emails, phone calls, and text messages
• Any additional information you choose to provide in connection with our services

Payment and Billing Information

We use third-party platforms, including QuickBooks and other payment processors, to issue invoices, process payments, and manage billing.

We do not store full credit or debit card numbers. Payment information is processed securely by these third-party providers in accordance with their own privacy and security practices.

Depending on the payment method, your information may be handled by providers such as QuickBooks, Square, Venmo, Zelle, or banking institutions.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• Device information, such as IP address, browser type, and operating system
• Usage data, including pages visited, time spent on the site, and interactions
• Approximate location based on IP address
• Information collected through cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery and Customer Support

To provide, operate, and maintain our cleaning services, including processing service requests, scheduling appointments, sending confirmations and reminders, communicating with you via phone, email, or SMS, and providing customer support.

Billing and Payment Processing

To issue invoices, send payment reminders, and process payments through third-party billing and payment platforms, including QuickBooks and other payment providers. Communications related to billing may be sent via email or SMS.

Business Operations and Improvement

To improve our services, website functionality, and overall customer experience, including analyzing usage patterns, developing new services, and training our staff.

Marketing and Communications

To send service-related updates and, where permitted, promotional communications such as special offers or service announcements. You may opt out of promotional communications at any time.

Legal and Safety Purposes

To comply with applicable laws and regulations, protect our rights and property, ensure the safety of our staff and customers, and prevent fraud or unauthorized activity.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers that assist us in operating our business and delivering our services. These may include:

• Billing and payment platforms, such as QuickBooks and other payment processors
• Website hosting, email services, and communication tools
• Analytics and performance tools, such as Google Analytics
• Mapping and location services, such as Google Maps
• Professional service providers, including legal, accounting, and insurance advisors

Legal Requirements

We may disclose your information when required to do so by law or in response to valid legal requests, including court orders, subpoenas, or government investigations.

We may also disclose information when necessary to protect our rights, property, or safety, or that of our customers, employees, or others.

Business Transfers

In the event of a merger, sale, or transfer of all or part of our business, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your information remains protected.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and improve our services.

Cookies are small data files stored on your device that help us understand how visitors interact with our website.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality and security of our website, including form submissions, session management, and service-related features such as address lookup or mapping tools.
• Analytics Cookies: We may use analytics tools, such as Google Analytics, to collect information about how visitors use our website, including pages visited, time spent, and interactions. This information helps us improve website performance and user experience.
• Functional Cookies: These cookies enable enhanced features and personalization, such as remembering preferences or improving usability.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

For more information about cookies and how to manage them, you may visit www.allaboutcookies.org.

Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include secure data transmission, access controls, and the use of trusted third-party service providers that maintain appropriate security standards.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security of your information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, maintaining business records, and complying with legal, tax, and accounting obligations.

In general:

• Customer information is retained for the duration of the business relationship and for a reasonable period thereafter
• Financial and billing records may be retained as required by applicable tax and accounting laws
• Communication records may be retained to support customer service and resolve disputes
• Marketing information is retained until you opt out or request removal

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or business obligations
• Opt out of marketing communications at any time
• Request information about how your data is used

You may exercise these rights by contacting us using the information provided in the “Contact Us” section below.

Marketing Communications

You may opt out of receiving promotional emails by clicking the “unsubscribe” link in any email. You may opt out of SMS communications by replying “STOP,” where applicable.

Please note that you may still receive service-related communications, such as appointment confirmations, invoices, and important service updates.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services that are not owned or controlled by the Company.

This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

We encourage you to review the privacy policies of any third-party websites or services you access.

Children's Privacy

Our services and website are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us using the information provided below.

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete such information promptly.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

State Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information under applicable laws.

California Residents

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including the right to request access to, deletion of, or information about the personal data we collect and how it is used. We do not sell personal information.

Virginia Residents

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, or delete your personal data, subject to certain limitations.

Exercising Your Rights

To exercise any applicable privacy rights, please contact us using the information provided below with “Privacy Request” in the subject line. We may take reasonable steps to verify your identity before processing your request.

International Your Rights

Our services are operated from the United States and are intended for users located within the United States.

If you access our website or services from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this Policy.

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make reasonable efforts to respond to inquiries in a timely manner.