Getting ready for your Portillo's Cleaning service? A little preparation goes a long way in ensuring we can provide you with the most thorough and efficient cleaning possible. Here's your complete guide to preparing your home for our arrival.

Before We Arrive

1. Declutter Your Spaces

While we're happy to work around your belongings, clearing countertops, floors, and surfaces allows us to clean more thoroughly and efficiently:

• Put away dishes, magazines, mail and other personal items from surfaces.
• Clear kitchen and bathroom countertops so we can fully clean them.
• Pick up toys, clothing and small items from floors to allow vacuuming and mopping.
• Secure valuables and fragile items or move them out of cleaning areas.
• Make beds if you prefer; otherwise leave linens out and we'll make the beds for you.

2. Secure Your Pets

We love pets, but their safety is our priority:

• Consider crating nervous pets or placing them in a safe room
• Let us know about any pet-specific areas to avoid
• Inform us of any pet allergies or sensitivities
• Ensure pets have fresh water and are comfortable

3. Identify Priority Areas

Let us know if there are specific areas that need extra attention:

• Stains or spots you'd like us to focus on
• Areas that get heavy use
• Any surfaces that require special care

What We Bring vs. What You Provide

We Bring:

• All cleaning supplies and equipment
• Vacuum cleaners and mops
• Microfiber cloths and cleaning tools

You Provide:

• Access to electricity and water
• Any specific products you prefer us to use
• Instructions for delicate items

Special Instructions

Don't hesitate to communicate your needs:

• Areas to avoid (delicate collectibles, work papers)
• Items that require special handling
• Preferred products for specific surfaces
• Any specific allergies to any products

During the Cleaning

You're welcome to stay or leave during the cleaning. If you're staying:

• Feel free to go about your normal routine
• Let us know if you have any questions or concerns
• We'll work room by room to minimize disruption

After We're Done

Before we leave, we'll do a walkthrough with you to ensure everything meets your expectations or, in case you're not available, our team lead always conducts a final inspection. This is the perfect time to:

• Point out any areas you'd like us to touch up
• Provide feedback on our service

Questions?

If you have any questions about preparing for your cleaning or special requests, don't hesitate to call us at (540) 308-9203. We're here to make your cleaning experience as smooth and effective as possible.