Nervous about your first professional cleaning? Don't be! We understand that inviting a cleaning service into your home is a big step. Here's exactly what you can expect from start to finish during your first Portillo's Cleaning service.

Before We Arrive

Confirmation & Communication

24-48 hours before your scheduled cleaning, we'll:

• Send you a confirmation text or call
• Confirm the time and any special instructions
• Answer any last-minute questions you might have

The Cleaning Process

Our Systematic Approach

We follow a proven room-by-room system:

1. Setup & Preparation

• Unload our equipment and supplies
• Set up our cleaning stations

2. Room-by-Room Cleaning

We typically start with:

• Bedrooms first - So you have clean, quiet spaces while we work on common areas
• Bathrooms - Deep cleaning and sanitizing
• Living areas - Dusting, vacuuming, and organizing
• Kitchen last - Thorough cleaning of appliances, counters, and floors

What We're Doing While We Work (difers with type of service)

• Dusting all surfaces from top to bottom
• Cleaning mirrors, windows, and glass surfaces
• Sanitizing bathrooms and kitchen areas
• Vacuuming carpets and rugs
• Mopping hard floors
• Emptying trash and replacing liners

Communication During Service

Stay or Go?

You're welcome to:

• Stay home: Continue your normal routine - we work around you
• Step out: Run errands while we clean - we're fully insured and bonded
• Work from home: We'll keep noise to a minimum in your workspace

Questions & Adjustments

Throughout the service:

• Feel free to ask questions or make requests
• Point out any areas of special concern
• Let us know if you need us to work around scheduled calls or activities

The Final Walkthrough

Quality Check Together

Before we leave, we'll:

• Walk through each room with you
• Point out what we've accomplished
• Address any areas you'd like us to touch up

Payment & Scheduling

Easy Payment Options

We accept:

• Cash
• Check
• Venmo, Zelle, or other digital payments
• Square (credit/debit cards)
• Bank transfer

Future Appointments

If you loved our service (and we're confident you will!):

• Set up a regular schedule that works for your lifestyle
• Discuss any adjustments for future visits

What Makes Us Different

• Pet-Friendly Focus: We genuinely love animals and use safe products
• Consistent Teams: You'll see the same faces, building trust over time
• Attention to Detail: We notice the little things that make a big difference
• Local & Personal: We're part of the Harrisonburg community

After We Leave

Within 24 hours, you might receive:

• A follow-up text asking about your experience
• Information about our referral program