As Harrisonburg Airbnb hosts, you need clear expectations about your cleaning service. Here's exactly what Portillo's Cleaning provides for your Airbnb turnovers—and what responsibilities remain with you as the host.

What We Do: Professional Cleaning Excellence

Our Core Cleaning Services

Every Airbnb turnover includes our comprehensive cleaning checklist:

Kitchen Deep Clean

• Dishes dried, and properly placed (please require guests to load and start the dishwasher)
• Countertops sanitized and cleared
• Sink scrubbed and polished
• Appliances cleaned inside and out (microwave, refrigerator, stove, oven)
• Cabinet fronts wiped down
• Floors swept and mopped
• Coffee maker cleaned and ready for use

Bathroom Sanitization

• Toilet thoroughly cleaned and sanitized
• Shower/tub scrubbed and disinfected
• Sink and faucet cleaned and polished
• Mirror cleaned streak-free
• Floors mopped and sanitized
• Fresh towels arranged neatly
• Trash emptied and fresh liner installed

Bedroom & Living Areas

• Bed stripped and remade with fresh linens (please require guests to leave used linens in the laundry basket or load them into the washing machine to make more time for cleaning)
• All surfaces dusted (nightstands, dressers, tables)
• Floors vacuumed or swept and mopped
• Furniture arranged properly
• Trash emptied throughout property
• Light fixtures and ceiling fans dusted
• Windows cleaned (interior)

How Our Communication System Works

Before Each Cleaning

• Confirmation: We confirm arrival time 24 hours in advance
• Access coordination: You provide entry method (key, code, etc.)
• Special requests: Any specific guest issues or problem areas

During Cleaning

• Damage reporting: Immediate text/call for any guest-caused damage
• Supply alerts: Photo alerts when supplies are running low
• Maintenance issues: Report broken items or needed repairs

After Cleaning

• Completion notification: Text when property is guest-ready

Working Together for Success

Your Responsibilities as Host

For the best partnership, hosts should:

• Stock supplies: Keep toilet paper, toiletries, and linens available
• Provide access: Reliable entry method for our team
• Maintain inventory: Replace items when we notify you they're low
• Handle maintenance: Address repair issues promptly
• Communicate changes: Let us know about booking changes or special requests

Getting Started with Portillo's

Initial Setup Process

1. Property walkthrough: We assess your space and specific needs
2. Supply inventory: Document what you currently have stocked
3. Access arrangement: Set up reliable entry method
4. Communication preferences: Choose how you want updates (text, call, email)
5. Schedule first cleaning: Test run to ensure everything works smoothly

Frequently Asked Questions

Do you provide linens and towels?

No, you provide the linens and towels. We strip beds, wash the linens (if requested), and remake beds with fresh sets you supply.

What if guests leave a big mess?

We handle normal guest messes at no extra charge. For excessive damage or extraordinary cleaning needs, we'll discuss additional charges before proceeding.

Can you clean outdoor areas?

We sweep outdoor areas like decks, patios, and grills, but deep cleaning is not included in our standard Airbnb service.

How far in advance do you need booking?

We prefer 24-48 hours notice, but we often accommodate same-day requests depending on our schedule.

Do you clean hot tubs?

Yes, we can clean hot tubs as part of our service. This service requires an additional charge. Please let us know if you have a hot tub that requires cleaning.